FAQ

Where are you located?

Our business was originally based out of New York City, but we can literally be anywhere! (Ah the beauty of being online!) Our original designed products all ship from within the US; however some special items ship from China and Canada.

Do you ship to my country?

YES! We are happy to announce that we ship WORLDWIDE!

Where is my order confirmation?

With most of our items, you should receive a confirmation within minutes, but in some cases it can take a few hours. Don't forget to check your spam folder in case it ended up in there!

Where is my shipping confirmation?

Production time with each item varies. Some ship from different warehouses, and others are custom made to order. Generally you should receive a confirmation within a few days (3-5), due to cases such as high demand and holidays. Don't forget to check your spam folder in case it ended up in there! Some items that ship from China may take a little longer to receive tracking information, but rest assured that ALL orders include tracking!

How long does shipping take?

This depends on where the item is shipping from, and our volume of orders. Items generally arrive within 2-4 weeks, but can take longer in rare cases, especially for high volume products, around holidays, and due to extreme weather conditions.
 

Can I track my order?

Yes - you should receive a shipping confirmation plus tracking number number a few days after your order is processed. Please allow up to 5 days to receive this email for high volume items and holidays. Remember to check your spam folder!
 

I LOVE MY ITEM! Can I be featured?

OF COURSE! We sometimes like to feature our customers - if you would like that to be YOU, simply take a photo of you wearing or using your product, and FOLLOW & TAG us on IG saying how much you love it - and we just might feature you next! :)

HELP! I have a question that's not answered here :(

Feel free to drop us a line at hello@sundogsfire.com - we typically respond within 24 hours.